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Routledge Public Service Operations Management - Research Handbook

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Description

Public Service Operations Management: A Research Handbook by Routledge addresses a fundamental challenge facing modern leaders and managers: delivering high-quality public services whilst managing reduced funding and growing demand. This comprehensive research handbook draws on diverse theory and frameworks to develop the research agenda in public service operations management, a discipline that remains relatively immature in existing academic literature. The book moves beyond traditional knowledge limited to government departments and large bureaucratic institutions, offering insights applicable across the public sector. It provides managers, executives, and policy makers with evidence-based approaches to service operations improvement, helping them navigate the complex intersection of stakeholder expectations, resource constraints, and service quality. Essential for professionals seeking to understand how operational research and management principles can enhance public sector performance and effectiveness.

Key Features

Public Service Operations Management handbook by Routledge combines theoretical frameworks with practical research insights for public sector leaders.

Addresses the challenge of improving service delivery and quality while managing reduced public funding and increased demand across government departments.

Develops the research agenda in operations management for public services beyond traditional bureaucratic institutions, offering broader sector applicability.

Provides evidence-based knowledge and frameworks to guide executives and managers in implementing operational improvements across public organisations.

Draws on established theory and research methodologies to bridge the gap between academic knowledge and practical public service management challenges.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
12 August 2015
Listed Since
08 December 2014

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