£137.98

Routledge Developing Interactional Competence at the Workplace

Name: Routledge Developing Interactional Competence at the Workplace
Brand: Routledge
Price: 137.98 GBP
Availability: InStock

Labour

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Description

Explore the dynamics of social interaction in professional settings with this academic study from Routledge. This book investigates how interactional competence develops when learning English as a foreign language specifically on the shop floor. By focusing on the real-world experiences of Vietnamese hotel staff, the research provides a deep look into how language skills evolve during practical application. Through a longitudinal design, the authors analyze the observable changes in interactional practices of both novice and experienced staff members as they engage with international guests. Using ethnomethodological conversation analysis (EMCA), Nguyen and Malabarba examine guest-escorting walks to uncover how interaction-endogenous factors drive language development. This text is an essential resource for those studying second language acquisition, workplace communication, and the practical application of English in the hospitality industry.

Key Features

Examines interactional competence development through a real-world study of Vietnamese hotel staff members.

Uses ethnomethodological conversation analysis (EMCA) to provide a detailed look at linguistic changes.

Follows a longitudinal design to track how language practices evolve over time during guest interactions.

Compares the professional development of both novice and experienced English language learners.

Provides academic insights into how social interaction at the workplace affects language acquisition.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0367646765
Category: Books > Subjects > Business, Finance & Law > Economics > Labour
Domain: Amazon UK
Release Date: 20 September 2024
Listed Since: 22 March 2024

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Routledge Developing Interactional Competence at the Workplace

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