Routledge Developing Interactional Competence at the Workplace

Explore the dynamics of social interaction in professional settings with this academic study from Routledge. This book investigates how interactional competence develops when learning English as a foreign language specifically on the shop floor. By focusing on the real-world experiences of Vietnamese hotel staff, the research provides a deep look into how language skills evolve during practical application. Through a longitudinal design, the authors analyze the observable changes in interactional practices of both novice and experienced staff members as they engage with international guests. Using ethnomethodological conversation analysis (EMCA), Nguyen and Malabarba examine guest-escorting walks to uncover how interaction-endogenous factors drive language development. This text is an essential resource for those studying second language acquisition, workplace communication, and the practical application of English in the hospitality industry.