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Price Distribution

Price distribution over 64 days • 1 price levels

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Price Analysis

Most common price: £45 (64 days, 100.0%)

Price range: £45 - £45

Price levels: 1 different prices over 64 days

Description

Beyond Satisfaction: The Most-Practical CX Playbook From the Frontlines to the Boardroom In today’s hyper-connected world, customer expectations are soaring — and so are the stakes. Whether you’re a frontline support agent, a rising team lead, or a CX leader crafting strategy at scale, Beyond Satisfaction is your essential guide to building exceptional customer experiences that deliver real business impact. A book by Temiloluwa Paul Adetola, a veteran CX expert with over 15 years of hands-on experience across telecommunications, fintech, and financial services. This isn’t another book of buzzwords; it’s a battle-tested, tool-rich blueprint for mastering every layer of CX — from email queues and chat workflows to data analytics, team leadership, and CX technology like Zendesk, Minsat, Looker, and Tableau. Inside, you’ll discover: Real-world stories from the trenches of phone, email, and chat support Proven strategies to scale CX operations with empathy and efficiency A data-first mindset: dashboards, insights, and storytelling with tools that matter Templates, scorecards, SOPs, and career-growth playbooks How to lead CX through digital transformation, automation, and AI — without losing the human touch Whether you’re just getting started or ready to redefine your company’s customer experience strategy, Beyond Satisfaction will give you the clarity, confidence, and tactical edge to stand out and lead the CX revolution.

Product Specifications

Format: paperback
ASIN: 9916433283
Category: Books > Subjects > Business, Finance & Law > Management > Human Resources > Training
Domain: Amazon UK
Release Date: 29 September 2025
Listed Since: 03 October 2025

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BEYOND SATISFACTION: The Most-Practical CX Playbook From the Frontlines to the Boardroom

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It has never been this cheap. We have no record of a lower price.

BEYOND SATISFACTION: The Most-Practical CX Playbook From the Frontlines to the Boardroom

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

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