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Springer Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan

Name: Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan
Brand: Springer
Price: 103.24 GBP
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Managers' Guides to Computing

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This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japanand Taiwan, the authors present a new way forward for organisations.

Product Specifications

Brand: Springer
Format: hardcover
ASIN: 9811625786
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 23 July 2021
Listed Since: 09 April 2021

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Springer Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan

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It has never been this cheap. We have no record of a lower price.

Springer Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan

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