Experience Management and XLA® Foundation (Courseware) - Image 1

£79.22

Van Haren Publishing Experience Management and XLA® Foundation (Courseware)

Name: Experience Management and XLA(R) Foundation (Courseware)
Brand: Van Haren Publishing
Price: 79.22 GBP
Availability: InStock

Management

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Description

Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization’s customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA®). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA® methods. The course covers the fundamentals of XM and XLA, practical implementation skills, and includes both theoretical lessons and group assignments. Successful completion awards an XM and XLA® Foundation certificate, affirming your proficiency in these crucial business strategies. Participants of this course will: • Deepen their understanding of improving customer experiences. • Explore the significance of XM and XLA in business. • Develop practical skills to apply XM and XLA frameworks effectively.

Product Specifications

Brand: Van Haren Publishing
Format: paperback
ASIN: 9401813574
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Release Date: 13 August 2025
Listed Since: 07 August 2025

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Van Haren Publishing Experience Management and XLA® Foundation (Courseware)

New to our records — first sighting 11 days ago. We'll learn its rhythm.

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