Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book (ITSM Library Introduction Guide) - Image 1

£41.99

Van Haren Publishing Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book (ITSM Library Introduction Guide)

Name: Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book (ITSM Library Introduction Guide)
Brand: Van Haren Publishing
Price: 41.99 GBP
Availability: InStock

Amazon

Price History & Forecast

Last 85 days • 85 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 85 days • 1 price levels

Days at Price

Price Analysis

Most common price: £42 (85 days, 100.0%)

Price range: £42 - £42

Price levels: 1 different prices over 85 days

Description

This book Implementing Metrics for It Service Management provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the It Infrastructure Library (Itil®) set of best practices. The framework is compatible with the Control Objectives for It (CobiT®) framework and supports Iso/Iec 20000 standards for It Service Management. This book also provides the basic concepts around measurements for business/It alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align It with the business objectives to create value through continuous improvements. This book is complimentary to the book Metrics for It Service Management also published by Van Haren Publishing.

Product Specifications

Brand: Van Haren Publishing
Format: paperback
ASIN: 9087531141
Category: Books > Subjects > Computing & Internet > Digital Lifestyle > Online Shopping > Amazon
Domain: Amazon UK
Release Date: 27 August 2008
Listed Since: 15 February 2008

Barcode

No barcode data available

Van Haren Publishing Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book (ITSM Library Introduction Guide)

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

ITIL Foundation: ITIL 4 Edition (Managing Professional)

IT-procesmodellen: Unificatie van IT-procesmodellen in een eenvoudig raamwerk, aangevuld met Turkse webapplicaties

Mastering ITIL: A Comprehensive Guide with Code Examples and Case Studies.

ITIL V3 Small-scale Implementation

Making IT Lean: Applying Lean Practices to the Work of IT

Information Systems Management Practices: Management Practices in Action (Wiley Series in Computing & Information Processing)

Risk Management for IT Projects: How to Deal with Over 150 Issues and Risks

IT's All about the People: Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures

Problem Management: A Practical Guide

A Practical Guide to Security Assessments

The IT Manager's Survival Guide

Managers Divided: Organisation Politics and Information Technology Management: 23 (John Wiley Series in Information Systems)

ServiceNow CSM (Customer Service Management) Knowledge Guide

Rethinking Management Information Systems: An Interdisciplinary Perspective

The Security Leader’s Communication Playbook: Bridging the Gap between Security and the Business (Security, Audit and Leadership Series)

Software Quality Assurance: Integrating Testing, Security, and Audit (Security, Audit and Leadership Series)

Management von Softwareprojekten: Erfolgs- und Misserfolgsfaktoren bei international verteilter Entwicklung (Informationsmanagement und Computer Aided Team)

ITIL V3 Foundation Handbook

The IFPUG Guide to IT and Software Measurement: A Comprehensive International Guide

ITIL 4 Create, Deliver and Support

Information, Organization and Information Systems Design: An Integrated Approach to Information Problems

ISO 27001: Information Security Management System requirements Lead Auditor Mastery for Business Success "Simplified ISO 27001: A Business Leader's Guide to Success"

Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes

Success Factors in Information Systems Outsourcing: Road from Initial Failure to Ultimate Success