Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book (ITSM Library Introduction Guide) - Image 1

£41.99

Van Haren Publishing Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book (ITSM Library Introduction Guide)

Name: Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book (ITSM Library Introduction Guide)
Brand: Van Haren Publishing
Price: 41.99 GBP
Availability: InStock

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Description

This book Implementing Metrics for It Service Management provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the It Infrastructure Library (Itil®) set of best practices. The framework is compatible with the Control Objectives for It (CobiT®) framework and supports Iso/Iec 20000 standards for It Service Management. This book also provides the basic concepts around measurements for business/It alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align It with the business objectives to create value through continuous improvements. This book is complimentary to the book Metrics for It Service Management also published by Van Haren Publishing.

Product Specifications

Brand: Van Haren Publishing
Format: paperback
ASIN: 9087531141
Category: Books > Subjects > Computing & Internet > Digital Lifestyle > Online Shopping > Amazon
Domain: Amazon UK
Release Date: 27 August 2008
Listed Since: 15 February 2008

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Van Haren Publishing Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book (ITSM Library Introduction Guide)

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