£58.00

Analyse des réseaux sociaux et établissements publics d'enseignement supérieur: Examiner comment les croyances perçues affectent la qualité des services

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£58.00 £55.10 £56.26 £57.42 £58.58 £59.74 £60.90 08 July 2026 25 July 2026 11 August 2026 28 August 2026 15 September 2026

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Description

Dans les entreprises, les établissements d'enseignement et d'autres organisations, les membres de l'équipe communiquent souvent entre eux dans le cadre de groupes informels afin de répondre à certains besoins (Accel-Team, 2006). Ces besoins comprennent la capacité à entrer en contact avec d'autres personnes qui partagent des visions du monde, des opinions ou des croyances. Lorsque l'analyse des réseaux sociaux (SNA) ou la cartographie conceptuelle est utilisée pour examiner les interactions interpersonnelles dans les établissements d'enseignement supérieur, les administrateurs peuvent se renseigner sur les relations informelles entre les personnes de leurs départements et sur la manière dont ces relations affectent le flux de travail et le service à la clientèle. Pour les besoins de cette étude, les "croyances" peuvent être définies comme la confiance, la foi ou l'assurance. Le "service à la clientèle" peut être défini comme le service aux étudiants, au corps enseignant et aux autres membres du personnel. L'objectif de cette recherche était d'évaluer si les croyances perçues affectent la qualité du service dans les établissements publics d'enseignement supérieur (EES). Les résultats de l'étude indiquent que si les croyances perçues influencent la sociabilité dans les EES, un projet qualitatif plus ciblé comprenant des observations et des entretiens peut fournir des informations plus détaillées sur la nature des réseaux de travail et l'influence des croyances perçues sur leur

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
18 March 2021
Listed Since
19 March 2021

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