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LAP Lambert Academic Publishing Physical Distribution Analysis : For Customer Service and Satisfaction

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Description

Physical distribution and Customer satisfaction in fast moving consumer goods sector has been recognized as a source of competitive advantage. As it becomes more difficult for companies to compete on pure product level, creative companies are intensifying their physical distribution activities to gain a competitive edge. Previous authors commonly focused on physical distribution activities without integrating them into the Marketing mix strategy. This book offers an integrative framework for presenting physical distribution as a means of achieving higher levels of Customer service and Customer satisfaction using Customer service/satisfaction model.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
07 August 2018
Listed Since
31 August 2018

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