Property Management: The Service Quality Approach To Occupiers's Satisfaction in Rental Housing - Image 1

£54.00

LAP Lambert Academic Publishing Property Management: The Service Quality Approach To Occupiers's Satisfaction in Rental Housing

Name: Property Management: The Service Quality Approach To Occupiers's Satisfaction in Rental Housing
Brand: LAP Lambert Academic Publishing
Price: 54.0 GBP
Availability: InStock

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Description

High-rise building satisfaction goes beyond provision of shelter. It includes, provision of services, utilities such as water supply, electricity, access roads, drainage system, refuse disposal facilities as well as prompt attention to repairs and maintenance. However, most times professionals or organizations in high-rise building management are concerned with the economic value and functionality of the building without considering its satisfaction to the user of space. On this premise, this work evaluates tenant/user satisfaction as a good measure of high-rise building maintenance/building performance. The work adopted a cross-sectional research design approach and analyzed quantitatively.The results show that opinions and expectations of the tenant/occupiers in high rise residential buildings are central to improving service delivery by property management firms toward customer satisfaction. Effective property management should be customer driven. Tenants are highly dissatisfied with communication, creating a gap between customer expectation and perception of service quality. Lack of interaction becomes a major reason for non-satisfaction of service quality.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 3659116750
Category: Books > Subjects > Science, Nature & Maths > Engineering & Technology > Civil Engineering > Environmental
Domain: Amazon UK
Publication Date: 26 February 2014
Listed Since: 22 March 2014

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LAP Lambert Academic Publishing Property Management: The Service Quality Approach To Occupiers's Satisfaction in Rental Housing

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