The Service Quality Gap Analysis: A Study on Selected Hospitals in Hyderabad - Image 1

£67.00

LAP Lambert Academic Publishing The Service Quality Gap Analysis: A Study on Selected Hospitals in Hyderabad

Name: The Service Quality Gap Analysis: A Study on Selected Hospitals in Hyderabad
Brand: LAP Lambert Academic Publishing
Price: 67.0 GBP
Availability: InStock

Management

Price data last checked 9 day(s) ago - will refresh soon

View at Amazon

We'll watch every seller, every day. One email when your price arrives.

It has never been this cheap. We have no record of a lower price.

£67 today · cheaper than every other day in the last 3 months

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 82 days · 82 data points (no recent data)

Historical

Generating forecast…

Price Distribution

Price distribution over 82 days • 1 price levels

Days at Price

Price Analysis

Most common price: £67 (82 days, 100.0%)

Price range: £67 - £67

Price levels: 1 different prices over 82 days

Description

Healthcare management today is very different from what it was a decade ago. The increase in competition coupled with the complexity of patients’ perception of service quality makes it difficult for healthcare companies to deliver services that meet customer satisfaction. In this context, the ability for a company to accurately interpret patients’ needs become imperative for sustainability and success! This study attempts to bridge this gap by providing a framework that will enable a company to better access patients’ and internal stakeholders’ perception with greater accuracy and consequently deliver services that meet patients’ requirement. The academicians can certainly consider the book for a basic understanding of how the five service quality dimensions work in a healthcare setup. The patients’ perspectives and the hospital staff perspectives were carefully handled in depicting the flow of information from one chapter to another. The fine element of measuring the service quality was well explained and used effectively to compare the selected hospitals.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 3659276863
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Release Date: 07 February 2013
Listed Since: 26 March 2013

Barcode

No barcode data available

LAP Lambert Academic Publishing The Service Quality Gap Analysis: A Study on Selected Hospitals in Hyderabad

It has never been this cheap. We have no record of a lower price.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Customer Service in Pakistan: A Qualitative Analysis of the Service Sector

Customer Satisfaction Perceptive: "Customers Satisfaction Attributes in Service Sector: A Comparative Study between Indain Banks and Insurance"

The Impact of Competitive Environment: On the Service Marketing Mix Strategy of Health Organisations in Developing Countries: Jordanian Private Sector Hospital Senior Managers Perspective

Service Quality Management in Banking Sector:Research Perspective

From Concept to Reality: Innovating Healthcare in Emerging Economies: An Operations Perspective

An assessment of retail customers’ perception of service quality

Service Quality in Higher Education: Unveiling Stakeholders' Perspectives & Scale Development

Service Quality Measurement of Mobile Phone Service Providers: A Study

Physical Distribution Analysis : For Customer Service and Satisfaction

Total Quality Management in Central University Libraries of India

Passenger Service Quality in Indian Aviation: An Investigation Using Data Envelopment Approach and Statistical Estimation

Customer Perceptions of Hotel Restaurants’ Service Quality

Customer Comfort as a Marketing Construct in Healthcare

Service Quality Perspectives in Higher Education Marketing in India

Ethical Practices In ServiceIndustry: A Study of Selected Service Units in Kolhapur District, India

Student's Residential College Assessment

Property Management: The Service Quality Approach To Occupiers's Satisfaction in Rental Housing

Retailing Strategy: Products & Customer Services Perspective

Performance Improvement in Hospitals and Health Systems: Managing Analytics and Quality in Healthcare, 2nd Edition (HIMSS Book Series)

Governance, Accountability and Effective Service Delivery

Impact of Service Ethics on Organizational Competitiveness in India: A Study on Service Sector Startup and Emerging Enterprises

The Role of Quality Circle's Programs in The Hotel Industry: Spirit Of Hotel Service

A Study On The Emerging Role Of Emotional Intelligence Management: The Service Industry In Eastern India

Engaging Stakeholders in the Designing of a Service: A Case Study in the B2B Service Context