£55.90

GRIN Verlag Die Führungskraft als Kommunikationsmanager: Zur Entwicklung eines praxisorientierten Leitfadens für den Einsatz kommunikativer Kompetenzen im betrieblichen Führungsalltag

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Description

Diplomarbeit aus dem Jahr 2004 im Fachbereich BWL - Personal und Organisation, Note: 2,33, Georg-Simon-Ohm-Hochschule Nürnberg, 76 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: Schwerpunkt dieser Arbeit ist die interne Kommunikation. Ziel ist es, anhand von Beispielen und Checklisten einen praxisorientierten Leitfaden zu entwickeln mit dem Führungskräfte in der Lage sind, kommunikative Kompetenzen im betrieblichen Alltag einzusetzen und zu verbessern. Die Arbeit ist in 9 Kapitel unterteilt. In Kapitel 1, der Einführung, finden sich die Problemstellung und Zielsetzung der Diplomarbeit sowie der Aufbau und das methodische Vorgehen wieder. Kapitel 2 dieser Arbeit beschäftigt sich mit dem Wert der Ressource „Kommunikation" und den Folgen, welche sich aus Fehlern im Kommunikationsablauf ergeben. Kapitel 3 zeigt, welche Schritte sinnvoll sind, um Kommunikationsabläufe im Unternehmen zu verbessern und damit die Basis für sinnvolle und effektive Kommunikation zu legen. Kapitel 4 stellt die in der Literatur am häufigsten genannten, populärsten Kommunikationsmodelle vor, die Führungskräfte kennen sollten um Situationen im betrieblichen Alltag besser einschätzen zu können. Kapitel 5 stellt praxisorientiert die wichtigsten kommunikativen Kompetenzen für Führungskräfte heraus und untermauert diese mit Beispielen. Kapitel 6 beschäftigt sich mit interkultureller Kommunikation. Der Begriff Kultur und die damit verbundenen Probleme sowie Lösungsansätze werden aufgezeigt. In Kapitel 7 werden Krisenarten und -typen vorgestellt. Es werden anschaulich Tipps gegeben, wie man in der Krise richtig kommuniziert. Kapitel 8 beinhaltet das Problem der Messbarkeit des Erfolges erfolgreicher Kommunikation. Der Ansatz der Corporate Communications Scorecard wird vorgestellt. Abschließend folgt noch ein kurzes Fazit. Diese Diplomarbeit soll Führungskräften in erster Linie als Hilfestellung dienen, kommunikative Kompetenzen für den betrieblichen Alltag zu entwickeln.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
26 November 2007
Listed Since
02 November 2009

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No barcode data available

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