Springer The Road to Servitization: How Product Service Systems Can Disrupt Companies’ Business Models

The book describes state-of-the-art product service systems, and provides a framework to categorize the knowledge surrounding these systems. It discusses the evolution and spread of the servitization model across industries, and explores its current and most relevant applications in industry. Further, the book highlights the model’s strategic value for business and management, operations, and sustainability and shows readers how to enhance service design and implementation. The contributors provide the theory behind servitization as well as the evidence for it, and report practical and industrial lessons learned. Illustrations, charts, and tables effectively guide readers through real-world and potential applications of product service systems, and case studies describing how companies have innovated and developed award winning business models are also included. Moreover, the book exhibits the selection and implementation policies for product service systems in different industrial environments. Providing comprehensive information on the product service system phenomenon, this book is essential reading for researchers and practitioners in the product service and business industries. It is also of interest to students and lecturers in business strategy and service management, as it shows the latest trends shaping the modern contexts in which companies operate. From the Back Cover The book describes state-of-the-art product service systems, and provides a framework to categorize the knowledge surrounding these systems. It discusses the evolution and spread of the servitization model across industries, and explores its current and most relevant applications in industry. Further, the book highlights the model’s strategic value for business and management, operations, and sustainability and shows readers how to enhance service design and implementation. The contributors provide the theory behind servitization as well as the evidence for it, and report practical and industrial lessons learned. Illustrations, charts, and tables effectively guide readers through real-world and potential applications of product service systems, and case studies describing how companies have innovated and developed award winning business models are also included. Moreover, the book exhibits the selection and implementation policies for product service systems in different industrial environments. Providing comprehensive information on the product service system phenomenon, this book is essential reading for researchers and practitioners in the product service and business industries. It is also of interest to students and lecturers in business strategy and service management, as it shows the latest trends shaping the modern contexts in which companies operate. About the Author Alessandro Annarelli (PhD) is a Post-doc Researcher at Sapienza University of Rome. After receiving his Master Degree at the Sapienza University of Rome, he obtained a PhD in Sustainable Energy and Technologies at the Free University of Bolzano-Bozen (Italy). He has been a visiting PhD student at Luleå Tekniska Universitet (LTU) in Luleå, Sweden. His research interests are on innovation management, operations strategy and product-service systems. His main publications appeared in Omega – The International Journal of Management Science, and Journal of Cleaner Production. Cinzia Battistella (PhD) is an Associate Professor of Innovation and Project Management at the University of Udine (Italy). She received her Doctoral degree at the University of Padua, and worked as a researcher and lecturer at the University of Udine, as an assistant professor at the Free University of Bolzano-Bozen and as an associate professor at the University of Siena. Her scientific interests are in the fields of innovation and strategic management, with focuses on the themes of foresight, business models and open innovation. Her papers have been published