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EFQM A Complete Guide

Quality Assurance & Total Quality Management

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Description

EFQM excellence is the benchmark that separates high performing organizations from the rest, yet many struggle to translate the model into actionable insight. The guide walks you through a structured Self-Assessment based on the RDMAICS framework - Recognize, Define, Measure, Analyze, Improve, Control, Sustain. Each of the seven criteria contains dozens of targeted EFQM questions. You rate every item on a 1 to 5 scale and the system generates a radar chart Scorecard that instantly highlights the exact EFQM domains that need attention. Even readers with limited EFQM background can quickly gauge how their organization measures up against the model. Included Professional Toolkit (30+ Deliverables): The toolkit is created fresh at the time of purchase, ensuring alignment with the latest EFQM standards. It is organized into ten sections - Getting Started, Assessment and Planning, Models and Frameworks, Processes and Handoffs, Operations and Execution, Performance and KPIs, Quality and Compliance, Sustainment and Support, Advanced Topics, and Reference. All assets are EFQM specific and are delivered in Excel spreadsheets, PDF guides, and markdown runbooks. Templates include assessment worksheets, implementation roadmaps, KPI dashboards, compliance checklists, detailed process maps, and communication plans ready for immediate use. Every purchase includes Lifetime Updates. As the EFQM model evolves, you receive updated content and refreshed toolkit materials at no additional cost, keeping your organization aligned with current best practices and regulatory expectations. This book is designed for Quality Managers, Continuous Improvement Leaders, and Chief Operating Officers who need a practical way to conduct EFQM gap analysis, prioritize improvement projects, and report results to senior leadership. For example, a compliance manager preparing an EFQM audit can use the questionnaire and Scorecard to identify compliance gaps, develop a remediation plan, and track progress within weeks. Developed by The Art of Service, business process architects serving over 100,000 professionals across 160 countries since 2000. Every assessment and toolkit draws on 25 years of operational excellence research and a continuously updated knowledge base spanning hundreds of industry frameworks.

Product Specifications

Format: paperback
ASIN: 1867423421
Category: Books > Subjects > Business, Finance & Law > Management > Quality Assurance & Total Quality Management
Domain: Amazon UK
Release Date: 23 October 2020
Listed Since: 28 October 2020

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EFQM A Complete Guide

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