£70.86

CRC Press A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction

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Description

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page―a useful feature for busy managers.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
13 January 2016
Listed Since
26 August 2015

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