£113.73

The Business of Running a Loss Control Field Inspection Business: Doing the Work

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Description

Customer service is as critical as technical skill. Every consumer touch point impacts this customer service experience, including the loss control inspector’s communications and interactions with the insured. These materials provide the fundamental business-building skills and knowledge designed to help you succeed as a professional insurance inspector.This training is all about you, the loss control field inspector, and was developed in response to numerous conversations with loss control consultants across the country. It is designed to teach the customer service and business-building skills needed to operate an efficient, profitable loss control field inspection business. The three-part course minds the gap between technical training and field experience and teaches you how to speak confidently on the phone, how to interact with insureds, vendors, and agents, what tools (including PPE) are required to be successful, and how to write a professional report. The course is broken into 3 parts - a free introduction, a Doing the Work segment, and a Running a Business segment. The course was developed with the independent consultant in mind; however, there is valuable content for the in-house loss control rep as well.This is NOT technical training. You will not learn how to inspect a building or determine construction classifications. This training specifically addresses the interpersonal and communication skills required to successfully interact with insureds, agents, brokers, and vendors. Furthermore, it provides hard business skills needed to be successful. Training includes topics such as phone etiquette, calendaring, interviewing, record keeping, metrics tracking, accounting, sourcing for work, and more.Serious about your business? This series is for you.

Product Specifications

Format: paperback
ASIN: 1693588552
Category: Books > Subjects > University Textbooks > Business & Finance > Industries > Consulting
Domain: Amazon UK
Release Date: 20 September 2018
Listed Since: 08 March 2022

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The Business of Running a Loss Control Field Inspection Business: Doing the Work

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