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£146.58

Routledge Innovating Professional Services: Transforming Value and Efficiency

Name: Innovating Professional Services: Transforming Value and Efficiency
Brand: Routledge
Price: 146.58 GBP
Availability: InStock

Includes 68 b&w illustrations

Economics

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Description

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation. Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author's extensive experience in working with leading law, business service and consulting firms to create measurable improvements. With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.

Product Specifications

Brand: Routledge
Model: Includes 68 b&w illustrations
Format: hardcover
ASIN: 1472427912
Category: Books > Subjects > Business, Finance & Law > Economics
Domain: Amazon UK
Release Date: 28 May 2015
Listed Since: 05 December 2014

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Routledge Innovating Professional Services: Transforming Value and Efficiency

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