Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation - Image 1

£156.21

IGI Global Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Name: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
Brand: IGI Global
Price: 156.21 GBP
Availability: InStock

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Description

As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms' knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organizations as well as facilitate service innovation and customer value co-creation.

Product Specifications

Brand: IGI Global
Format: hardcover
ASIN: 1466625120
Category: Books > Subjects > Business, Finance & Law > Management > Information Management
Domain: Amazon UK
Release Date: 30 November 2012
Listed Since: 15 June 2012

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IGI Global Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

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