£74.99

Cengage Learning A Guide to Computer User Support for Help Desk and Support Specialists

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Description
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Product Specifications
Brand
Cengage Learning
Format
paperback
ASIN
1285852680
Category
Books > Subjects > Computing & Internet > Hardware & DIY
Domain
Amazon UK
Publication Date
23 September 2014
Listed Since
25 March 2014

Barcode

No barcode data available

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