A Guide to Computer User Support for Help Desk and Support Specialists - Image 1

£74.99

Cengage Learning A Guide to Computer User Support for Help Desk and Support Specialists

Name: A Guide to Computer User Support for Help Desk and Support Specialists
Brand: Cengage Learning
Price: 74.99 GBP
Availability: InStock

Hardware & DIY

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£75 today · previous high £75 · all-time low £17

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Description

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Product Specifications

Brand: Cengage Learning
Format: paperback
ASIN: 1285852680
Category: Books > Subjects > Computing & Internet > Hardware & DIY
Domain: Amazon UK
Publication Date: 23 September 2014
Listed Since: 25 March 2014

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Cengage Learning A Guide to Computer User Support for Help Desk and Support Specialists

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