£55.15

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£55 today · previous high £55 · all-time low £53

Rowman & Littlefield Publishers Serving Online Customers: Lessons for Libraries from the Business World

Amazon

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£55.15 £52.51 £53.09 £53.66 £54.24 £54.81 £55.39 25 July 2026 11 August 2026 28 August 2026 14 September 2026 01 October 2026
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Price distribution over 69 days • 2 price levels

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Price range: £53 - £55

Price levels: 2 different prices over 69 days

Description

Before the Web existed, anyone who wanted free information had to use the library. Now, a wealth of information on every possible service is accessible online. To compete in the digital age, libraries must provide outstanding customer service to their virtual users. In Serving Online Customers: Lessons for Libraries from the Business World, Donald A. Barclay carefully examines business literature to identify the best customer service practices of online companies and shows readers how to adapt these practices to the library environment. Chapter coverage includes these critical areas: Improving the Self-Service Experience Bringing Reference Service to the Online CustomerAdding Libraries to the Distance Education MixDesigning Library Websites for Both Trust and PleasureImplementing Recommendation Agents and Avatars into Online ServicesLinking Continuous Assessment to Online Service Improvement This book will help any library greatly enhance their online users’ experience and help bring new users to the library.

Key Features

Rowman Littlefield Publishers

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
22 July 2014
Listed Since
26 March 2014

Barcode

No barcode data available

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