£150.00

Routledge Managing Power and People

Name: Managing Power and People
Brand: Routledge
Price: 150.0 GBP
Availability: InStock

Call Centre Management

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Description

This practical text offers management students as well as professionals a comprehensive guide to an essential management function: the use of power and authority to achieve specific objectives. Incorporating numerous case studies and examples of actual management experiences in both large and small companies, the book provides an effective approach to the use of power to manage people and projects successfully without fear of conflict. The work is based on a unique blending of management and leadership, combined to create a powerful influence on employees resulting in the "managed responses" required to reach the planned objective. Building on this principle, the authors demonstrate how managers can use the different types of power effectively in a wide variety of situations. They show how to make use of an organization's established power structure, and offer step-by-step guidance on the essential concept of FOCUS Management. Including learning objectives, case studies, and discussion questions, this text prepares students to apply what is learned directly to any working environment. An online Instructor's Manual is available for instructors who adopt the book.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0765616033
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 30 September 2005
Listed Since: 08 January 2007

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Routledge Managing Power and People

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