£57.99

South-Western Communication 2000 : Communicating with Customers: Learner Guide/CD Study Guide Package

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Description
This softcover text emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. The workshops provided give instruction on how to understand the importance of customer service; identify customer needs; communicate effectively with customers in person, over the telephone, or over the Internet; and effectively handle customer complaints. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.

Product Specifications
Brand
South-Western
Format
paperback
ASIN
0538433345
Category
Books > Subjects > Business, Finance & Law > Careers
Domain
Amazon UK
Release Date
31 October 2006
Listed Since
09 January 2007

Barcode

No barcode data available

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