Routledge Managerial Competence within the Tourism and Hospitality Service Industries: Global Cultural Contextual Analysis (Routledge Advances in Management and Business Studies)

Product Description This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism. Review "Excellent reading and source of knowledge for researchers and business practitioners who deal with the issue of managing culturally diverse workforce in the domestic or international setting." Henri Jolles, European School of Management, France "A ground breaking research with major contribution to the frontiers of management knowledge" Olga Muzychenko, Graduate School of Business, University of Adelaide, Australia About the Author Swinburne University of Technology, Victoria, Australia