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Routledge The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (The Practical Guide to Events and Hotel Management Series)

Amazon

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£152.33 £149.77 £150.33 £150.89 £151.44 £152.00 £152.56 26 July 2026 10 August 2026 25 August 2026 09 September 2026 24 September 2026
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Price distribution over 61 days • 2 price levels

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Most common price: £152 (31 days, 50.8%)

Price range: £150 - £152

Price levels: 2 different prices over 61 days

Description

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
18 July 2022
Listed Since
23 January 2022

Barcode

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