£155.00

Routledge - Improving Quality of East and West European Services

Name: Routledge - Improving Quality of East and West European Services
Brand: Routledge
Price: 155.0 GBP
Availability: InStock

Managers' Guides to Computing

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Description

This volume by Routledge offers a deep look into current reforms regarding public sector quality management throughout Eastern Europe. By comparing these developments with trends found in Western European countries, the text identifies important lessons learned from modern shifts in governance. Readers can examine practical applications through detailed case studies from twelve different countries. The book also includes five comparative and conceptual studies that explain how quality is implemented in real-world settings. You will learn how quality is measured using accreditation systems and how digital tools like e-government can drive better results. This resource is designed for those looking to understand the role of citizen involvement and electronic governance in improving public service standards. It provides a clear framework for assessing how different regions approach service excellence and modernization.

Key Features

Comparative analysis between Eastern and Western European public sector quality management trends.

Detailed case studies covering twelve different countries to show how quality is put into practice.

Five comparative and conceptual studies that examine the mechanics of service improvement.

Insights into quality accreditation systems used to assess service levels and standards.

Exploration of e-governance and digital tools to help improve public service quality.

Examination of how citizen involvement contributes to the advancement of public services.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0815389655
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 29 November 2017
Listed Since: 05 January 2018

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Routledge - Improving Quality of East and West European Services

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