£171.99

Routledge Improving Quality of East and West European Public Services

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£171.99 £153.30 £157.38 £161.46 £165.53 £169.61 £173.69 09 July 2026 29 July 2026 19 August 2026 08 September 2026 29 September 2026

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Description

This comprehensive volume examines current reforms in public sector quality management across Eastern Europe whilst drawing comparisons with Western European developments. Featuring case studies from twelve countries and five comparative analyses, the book explores how quality standards are implemented in practice, measured through accreditation systems, and enhanced via e-governance and citizen participation. The research identifies key lessons from contemporary public service improvements and offers essential insights into quality management strategies. This work serves as valuable reading for academics, policymakers, and professionals seeking to understand the evolving landscape of European public sector reform and best practices in service delivery.

Key Features

Twelve detailed country case studies demonstrate how quality management principles are applied across diverse Eastern and Western European public administrations.

Five comparative and conceptual studies extract broader lessons from regional reforms and identify transferable quality improvement strategies.

Coverage of e-governance initiatives shows how digital transformation and citizen involvement contribute to measurable improvements in public service quality.

Quality accreditation systems are examined throughout to reveal how standards are established, assessed, and maintained in European public sectors.

Published by Routledge, this academic resource provides evidence-based analysis for understanding current public service quality trends across Europe.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
29 November 2017
Listed Since
05 January 2018

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