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Routledge Handbook of Public Quality Management: 90 (Public Administration and Public Policy)

Name: Handbook of Public Quality Management: 90 (Public Administration and Public Policy)
Brand: Routledge

Quality Assurance & Total Quality Management

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Description

Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0824704150
Category: Books > Subjects > Business, Finance & Law > Management > Quality Assurance & Total Quality Management
Domain: Amazon UK
Release Date: 22 March 2001
Listed Since: 10 February 2007

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Routledge Handbook of Public Quality Management: 90 (Public Administration and Public Policy)

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