£117.53

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£118 today · usual range £82–£119 · best ever £82

CRC Press - Acquiring, Processing, and Deploying VOC Book

Amazon

Price History & Forecast

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Last 84 days · 84 data points (no recent data)

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£119.36 £77.73 £86.81 £95.89 £104.98 £114.06 £123.15 26 July 2026 15 August 2026 05 September 2026 26 September 2026 17 October 2026
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Price Distribution

Price distribution over 84 days • 4 price levels

Days at Price
Current Price
11 days 9 days 28 days · current 36 days 0 9 18 27 36 £82 £112 £118 £119 Days at Price

Price Analysis

Most common price: £119 (36 days, 42.9%)

Price range: £82 - £119

Price levels: 4 different prices over 84 days

Description

Understand your customers better with Acquiring, Processing, and Deploying: Voice of the Customer by CRC Press. In a business landscape where meeting customer wants, needs, and desires is essential for success, this book provides the necessary tools to build a complete Voice of the Customer (VOC) plan from start to finish. Author Shillito explores the balance between the company and its customers. The text covers various components and types of VOC, including the voice of the company and the voice of the designer or engineer. This resource helps organizations navigate the next decade of customer-centric business by teaching how to acquire and use the customer voice effectively.

Key Features

Develop a complete Voice of the Customer (VOC) plan from beginning to end using the tools provided in this CRC Press book.

Learn how to acquire the customer voice to better understand the specific wants, needs, and desires of your target audience.

Explore the delicate balance between the company and the customer as described by author Shillito.

Study different components and types of VOC, such as the voice of the company and the voice of the designer or engineer.

Product Specifications

Colour
Multicolor
Format
hardcover
Domain
Amazon UK
Release Date
25 September 2000
Listed Since
05 February 2007

Barcode

No barcode data available

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