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£107.61
Springer Service Quality for Facilities Management in Hospitals
White
Price data checked 6 days ago
Price History & Forecast
Last 85 days • 85 data points (No recent data available)
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Price distribution over 85 days • 1 price levels
Price Analysis
Most common price: £107 (85 days, 100.0%)
Price range: £107 - £107
Price levels: 1 different prices over 85 days
Description
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Product Specifications
- Brand
- Springer
- Colour
- White
- Format
- paperback
- ASIN
- 9811092931
- Domain
- Amazon UK
- Release Date
- 30 May 2018
- Listed Since
- 30 May 2018
Barcode
No barcode data available
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