Service Quality for Facilities Management in Hospitals - Image 1

£107.61

Springer Service Quality for Facilities Management in Hospitals

Name: Service Quality for Facilities Management in Hospitals
Brand: Springer
Price: 107.61 GBP
Availability: InStock

White

Management Science

This is the most expensive it has ever been. Walk away.

£108 today · previous high £108 · all-time low £107

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 40 days • 40 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 40 days • 1 price levels

Days at Price

Price Analysis

Most common price: £107 (40 days, 100.0%)

Price range: £107 - £107

Price levels: 1 different prices over 40 days

Description

This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.

Product Specifications

Brand: Springer
Colour: White
Format: paperback
ASIN: 9811092931
Category: Books > Subjects > Business, Finance & Law > Management > Management Science
Domain: Amazon UK
Release Date: 30 May 2018
Listed Since: 30 May 2018

Barcode

No barcode data available

Springer Service Quality for Facilities Management in Hospitals

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Service Quality for Facilities Management in Hospitals

Measurement of Facilities Management Performance in Ghana's Public Hospitals (Management in the Built Environment)

The Operational Excellence Library; Mastering ISO 41001 Facilities Management

Facilities Management (Management Science)

Total Facility Management, 4th Edition

Prozess- und Ressourcensteuerung im Gesundheitssystem: Neue Instrumente zur Steigerung von Effektivität und Effizienz in der Versorgung

Facility Management Practices: Empirical Cases in Developing Countries

Organizing for Quality: The Improvement Journeys of Leading Hospitals in Europe and the United States

A Practical Guide to Facilities Management

Hospital Quality: Implementing, Managing, and Sustaining an Effective Quality Management System

Monitoring the Quality of Health Care: Issues and Scientific Approaches

CRC Press - The Textbook of Total Quality in Healthcare

Facilities Management: The Dynamics of Excellence

Facilities Manager's Desk Reference, 3rd Edition

Workplace Strategies and Facilities Management: Building in Value

Total Facility Management, 5th Edition

Improving Quality in Healthcare: Questioning the Work for Effective Change

Introduction to Facilities Management: Foundational Skills for Effective Workplace Operations

Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

Facility Management Risks and Opportunities

Facilities Management: Innovation and Performance

Qualitätsmanagement und Zertifizierung: Praktische Umsetzung in Krankenhäusern, Reha-Kliniken, stationären Pflegeeinrichtungen (Erfolgskonzepte Praxis- & Krankenhaus-Management)

Quality Improvement in European Public Services: Concepts, Cases and Commentary

Quality Facility Management: A Marketing and Customer Service Approach