Multidimensional Analysis of Conversational Telephone Speech (T-Labs Series in Telecommunication Services) - Image 1

£72.56

Springer Multidimensional Analysis of Conversational Telephone Speech (T-Labs Series in Telecommunication Services)

Name: Multidimensional Analysis of Conversational Telephone Speech (T-Labs Series in Telecommunication Services)
Brand: Springer
Price: 72.56 GBP
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Call Centre Management

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Description

This book presents a new diagnostic information methodology to assess the quality of conversational telephone speech. For this, a conversation is separated into three individual conversational phases (listening, speaking, and interaction), and for each phase corresponding perceptual dimensions are identified. A new analytic test method allows gathering dimension ratings from non-expert test subjects in a direct way. The identification of the perceptual dimensions and the new test method are validated in two sophisticated conversational experiments. The dimension scores gathered with the new test method are used to determine the quality of each conversational phase, and the qualities of the three phases, in turn, are combined for overall conversational quality modeling. The conducted fundamental research forms the basis for the development of a preliminary new instrumental diagnostic conversational quality model. This multidimensional analysis of conversational telephone speech is a major landmark towards deeply analyzing conversational speech quality for diagnosis and optimization of telecommunication systems. From the Back Cover This book presents a new diagnostic information methodology to assess the quality of conversational telephone speech. For this, a conversation is separated into three individual conversational phases (listening, speaking, and interaction), and for each phase corresponding perceptual dimensions are identified. A new analytic test method allows gathering dimension ratings from non-expert test subjects in a direct way. The identification of the perceptual dimensions and the new test method are validated in two sophisticated conversational experiments. The dimension scores gathered with the new test method are used to determine the quality of each conversational phase, and the qualities of the three phases, in turn, are combined for overall conversational quality modeling. The conducted fundamental research forms the basis for the development of a preliminary new instrumental diagnostic conversational quality model. This multidimensional analysis of conversational telephone speech is a major landmark towards deeply analyzing conversational speech quality for diagnosis and optimization of telecommunication systems. About the Author Friedemann Köster studied Industrial Engineering at the Christian-Albrechts-University of Kiel. In 2012 he finished his studies and received his Dipl.-Wirtsch.-Ing. degree. From 2012 until 2017 he was working as a research assistant at the Quality and Usability Lab of Deutsche Telekom Laboratories, TU-Berlin, where he received a Phd degree in the field of quality.

Product Specifications

Brand: Springer
Colour: White
Format: Hardcover
ASIN: 9811052239
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 28 July 2017
Listed Since: 11 May 2017

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Springer Multidimensional Analysis of Conversational Telephone Speech (T-Labs Series in Telecommunication Services)

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