AI in Grievance Management: Prioritizing Complaints of Indian Railways through NLP & ML - Image 1

£81.00

LAP Lambert Academic Publishing AI in Grievance Management: Prioritizing Complaints of Indian Railways through NLP & ML

Name: AI in Grievance Management: Prioritizing Complaints of Indian Railways through NLP & ML
Brand: LAP Lambert Academic Publishing
Price: 81.0 GBP
Availability: InStock

Computing & Internet

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Description

This book presents an innovative approach to improving grievance management for Indian Railways through the application of Artificial Intelligence (AI), specifically focusing on Natural Language Processing (NLP), Information Retrieval (IR), and Machine Learning (ML). Recognizing the challenges of processing vast amounts of social media content, particularly on Twitter, this research develops an automated system to identify and prioritize passenger complaints efficiently. The system classifies tweets into grievances and non-grievances, assigns priority levels, and facilitates prompt issue resolution. By implementing this AI-powered solution, Indian Railways can enhance its responsiveness to passenger concerns, streamline complaint handling, and ultimately improve the overall travel experience for millions of citizens.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 620806483X
Category: Books > Subjects > Computing & Internet
Domain: Amazon UK
Release Date: 16 September 2024
Listed Since: 18 October 2024

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LAP Lambert Academic Publishing AI in Grievance Management: Prioritizing Complaints of Indian Railways through NLP & ML

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