£67.00

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£67 today · cheaper than every other day in the last 3 months

Componentes del capital humano y satisfacción del cliente en la industria hotelera

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Price History & Forecast

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Last 55 days · 55 data points (no recent data)

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£67.00 £63.65 £64.99 £66.33 £67.67 £69.01 £70.35 27 July 2026 09 August 2026 23 August 2026 05 September 2026 19 September 2026
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Price Distribution

Price distribution over 55 days • 1 price levels

Days at Price
55 days 0 14 28 41 55 £67 Days at Price

Price Analysis

Most common price: £67 (55 days, 100.0%)

Price range: £67 - £67

Price levels: 1 different prices over 55 days

Description

Esta investigación se ha centrado en los componentes del "capital humano" que afectan a la "satisfacción del cliente" a través de la prestación de servicios, con especial referencia a los hoteles de cuatro y cinco estrellas de Bengala Occidental (India). El objetivo de este trabajo de investigación es identificar los principales factores del "capital humano" en los hoteles seleccionados y averiguar la relación entre los componentes del capital humano, la calidad del servicio y la satisfacción del cliente. En este trabajo de investigación, hemos tomado 500 huéspedes como tamaño de la muestra. Los datos se recogieron con la ayuda de un cuestionario con cincuenta y nueve variables. La encuesta se realizó entre los clientes de veinticuatro reputados hoteles de cuatro y cinco estrellas situados en Bengala Occidental, India. Hemos establecido un modelo de ecuaciones estructurales para establecer las relaciones entre los componentes del capital humano, la calidad del servicio y la satisfacción del cliente desde la perspectiva de las respuestas de los huéspedes con la ayuda del software AMOS de SPSS. Hemos hallado interrelaciones positivas significativas entre los componentes del capital humano, la calidad del servicio y la satisfacción del cliente. Nuestro estudio empírico confirma que la calidad del servicio es un determinante significativo de la satisfacción del cliente.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
30 May 2023
Listed Since
31 May 2023

Barcode

No barcode data available

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