£59.00

Spor İşletmelerinde Hizmet Kalitesi

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Last 633 days • 633 data points (No recent data available)

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£59.00 £56.05 £57.23 £58.41 £59.59 £60.77 £61.95 21 May 2024 26 October 2024 02 April 2025 07 September 2025 12 February 2026

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633 days 0 158 317 475 633 £59 Days at Price

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Most common price: £59 (633 days, 100.0%)

Price range: £59 - £59

Price levels: 1 different prices over 633 days

Description

Elinizdeki bu eserde; spor işletmeleri, kalite, spor işletmelerinde hizmet kalitesinin boyutları ve spor işletmelerinde sürdürülebilir kalite iyileştirmesi konularında literatüre dayalı genel bilgiler verilmesi amaçlanmıştır. Bu kavramlar arasındaki neden-sonuç ilişkileri incelenerek, spor işletmeleri üzerindeki etkileşimleri detaylı olarak ele alınmıştır. Çalışmamızdaki mevcut veriler ülkemizin üç büyük ili olan Ankara, İstanbul ve İzmir de tesadüfi olarak belirlenen 16 spor işletmesinde, 1000 müşteri üzerinde soru sorma tekniğiyle anket uygulaması yapılarak elde edilmiştir. Verilerin hesaplanmasında SPSS13.0 istatistik paket program kullanılmıştır. Araştırmamız sonucunda Türkiye’nin üç büyük ilinde, hizmet kalitesi konusunda müşterilerin genelde spor işletmelerini yeterli gördüğü, ancak mevcut spor işletmesi müşterilerinin; hizmet kalitesi algılamalarını etkileyen yetersiz olarak değerlendirdikleri bazı önemli kriterlerinde olduğu anlaşılmıştır.

Product Specifications

Format
Paperback
Domain
Amazon UK
Release Date
20 September 2017
Listed Since
14 October 2017

Barcode

No barcode data available

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