Multi-Skilling in the Five-Star Hotel Industry in Taiwan: The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and Housekeeping - Image 1

£67.00

LAP Lambert Academic Publishing Multi-Skilling in the Five-Star Hotel Industry in Taiwan: The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and Housekeeping

Name: Multi-Skilling in the Five-Star Hotel Industry in Taiwan: The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and Housekeeping
Brand: LAP Lambert Academic Publishing
Price: 67.0 GBP
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Description

Multi-skilling for front-line managers in hotels in Taiwan is the main focus of this book. The literature suggests that multi-skilling addresses two industrial problems in Taiwan; the shortage of qualified workers and the high turnover rate of staff in the five-star hotel industry. Both factors have negatively impacted on the productivity and performance of five-star hotels in Taiwan, as a high level of service delivery cannot be sustained by inexperienced staff in accordance with a service profit chain model. In addition, as multi-skilling enhances an employee's knowledge, skills and abilities, this has an effect on attitude and the attitude of an employee determines the output of service performance in relation to tasks assigned. Therefore, the aim of this book is to examine whether multi-skilling exists and the beneficial factors of multi-skilling for five-star hotels in Taiwan.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 3843378991
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Release Date: 24 January 2011
Listed Since: 26 January 2011

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LAP Lambert Academic Publishing Multi-Skilling in the Five-Star Hotel Industry in Taiwan: The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and Housekeeping

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