£63.47

Springer Wirtschaftlichkeit des Qualitätsmanagements: Qualitätscontrolling für Dienstleistungen

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£63.47 £60.71 £61.31 £61.91 £62.52 £63.12 £63.72 26 April 2026 12 May 2026 28 May 2026 13 June 2026 29 June 2026

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39 days 26 days 0 10 20 29 39 £61 £63 Days at Price

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Most common price: £61 (39 days, 60.0%)

Price range: £61 - £63

Price levels: 2 different prices over 65 days

Description

Qualitätsmaßnahmen können sehr kostenintensiv sein. Deshalb ist bei der Einführung eines Qualitätsmanagements die Auseinandersetzung mit der Wirtschaftlichkeit des entwickelten Managementsystems erforderlich. Das Buch präsentiert ein Konzept des Qualitätscontrollings für Dienstleistungen. Zentraler Baustein ist eine Wirtschaftlichkeitsrechnung des Qualitätsmanagements in Form einer Kosten-Nutzen-Analyse. Ausgehend von den durchgeführten Maßnahmen und ihren Auswirkungen auf das Verhalten von Dienstleistungskonsumenten werden Kosten- und Nutzenkategorien des QM abgeleitet. Durch die Gegenüberstellung von Kosten und Nutzen können Aussagen über die Rentabilität und somit über die Wirtschaftlichkeit des Qualitätsmanagements gemacht werden.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
18 November 1997
Listed Since
15 April 2008

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