Service Quality of Internet banking in Namibia - Image 1

£44.00

LAP Lambert Academic Publishing Service Quality of Internet banking in Namibia

Name: Service Quality of Internet banking in Namibia
Brand: LAP Lambert Academic Publishing
Price: 44.0 GBP
Availability: InStock

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Description

Numerous studies on assessing service quality have focused on service delivery on a face to face basis. However, this study offers an insight of customer perceptions of service quality of internet banking of the commercial banks in Namibia in the absence of face to face encounter. By adapting models from prior studies, a structured questionnaire consisting of service quality of internet banking was administered to a sample drawn from the population of customers using internet banking. Using factor analysis, a refined model for assessing service quality of Internet banking was developed. The refined model includes three service quality dimensions: service performance, communication and website design. Further, the usability (68.9) of the internet banking websites of the commercial banks in Namibia was found to be above average (68) and equated to “D” and “OK” in the adjective rating scale. Hence, the acceptance level of the internet banking website for the commercial banks in Namibia turned out to be marginal high. In terms of gender, a non-parametric test (Mann-Whitney test) found no statistical difference between men and women; U = 5622.00, p = 0.536.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 3330343478
Category: Books > Subjects > Business, Finance & Law > Management > Balanced Scorecard
Domain: Amazon UK
Release Date: 28 June 2017
Listed Since: 22 July 2017

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LAP Lambert Academic Publishing Service Quality of Internet banking in Namibia

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