ISO IEC 19770 A Complete Guide

ISO IEC 19770 is the global benchmark for IT asset and service management, yet most organizations lack a clear, actionable path to achieve compliance and measurable improvement. Without a structured approach, teams waste time on scattered audits, duplicate efforts, and missed governance requirements, risking cost overruns and regulatory penalties. The book delivers a step-by-step Self-Assessment methodology built around the seven RDMAICS criteria, Recognize, Define, Measure, Analyze, Improve, Control, Sustain. Each section contains hundreds of ISO IEC 19770-specific questions that the reader rates on a 1-to-5 scale. The scores feed an automatically generated radar-chart Scorecard that instantly highlights strengths and gaps across every ISO IEC 19770 domain. Even readers with limited prior knowledge can complete the assessment in a single workshop and walk away with a visual snapshot of their organization's maturity. Included Professional Toolkit (40-48 Practitioner Tools): The toolkit is generated fresh at purchase, guaranteeing alignment with the most current ISO IEC 19770 revisions. It is organized into ten logical sections: Getting Started, Assessment and Planning, Models and Frameworks, Processes and Handoffs, Operations and Execution, Performance and KPIs, Quality and Compliance, Sustainment and Support, Advanced Topics, and Reference. Users receive more than 30 deliverables in Excel, PDF, and markdown formats, all crafted specifically for ISO IEC 19770. Highlights include maturity assessment matrices, gap-analysis worksheets, decision-framework scorecards, implementation roadmaps, stakeholder-mapping templates, process runbooks, KPI dashboard layouts, risk-matrix tables, audit checklists, quick-reference cards, and best-practice guides. Each Excel file contains three sheets, Instructions, Template, Pro Tips & Common Mistakes, while each PDF adds a Pro Tips section and a concise Quick Reference guide. The collection totals roughly 28 spreadsheets and 16 PDFs, ready for immediate deployment. Every purchase also provides Lifetime Updates. As the ISO IEC 19770 standard evolves, buyers receive refreshed assessment questions, updated Scorecard logic, and newly released toolkit assets at no additional cost, ensuring continuous relevance and compliance. This resource is designed for compliance managers, IT service owners, and quality assurance leaders who must demonstrate ISO IEC 19770 adherence during internal audits, client certifications, or vendor negotiations. For example, a compliance manager preparing for a supplier audit can run the self-assessment, pinpoint deficient areas, and use the toolkit's audit checklist and remediation roadmap to close gaps before the on-site review. Developed by The Art of Service, business process architects serving over 100,000 professionals across 160 countries since 2000. Every book and toolkit draws on 25 years of operational excellence research and a continuously updated knowledge base spanning hundreds of industry frameworks.