ISO 19770 A Complete Guide

ISO 19770 is the global benchmark for IT asset management, and organizations that ignore its requirements risk costly compliance gaps and inefficient software spend. Many enterprises struggle to translate the standard into daily practice, leading to fragmented inventories, uncontrolled license usage, and missed optimization opportunities. The book delivers a structured Self-Assessment using the RDMAICS framework - Recognize, Define, Measure, Analyze, Improve, Control, Sustain. Each of the seven criteria contains dozens of targeted questions that focus exclusively on ISO 19770 requirements. Readers rate each question on a five-point scale, and the responses are plotted on a radar-style Scorecard that instantly reveals the strongest and weakest areas of their asset management program. Even professionals with limited ISO experience can complete the assessment in a single workday and obtain a clear roadmap for improvement. Included Professional Toolkit (40-48 Practitioner Tools): A fresh, up-to-date toolkit is generated at purchase and delivered by email. It is organized into ten sections - Getting Started, Assessment and Planning, Models and Frameworks, Processes and Handoffs, Operations and Execution, Performance and KPIs, Quality and Compliance, Sustainment and Support, Advanced Topics, and Reference. The package contains more than 30 deliverables in Excel, PDF and markdown formats, all crafted specifically for ISO 19770. Highlights include maturity assessment worksheets, gap-analysis matrices, decision-framework scorecards, implementation roadmaps, stakeholder maps, process runbooks, KPI dashboard templates, risk matrices, audit checklists, quick-reference cards, and detailed guidance notes. The toolkit provides approximately 28 Excel spreadsheets and 16 PDF guides. Every Excel file provides three sheets - Instructions, Template, and Pro Tips & Common Mistakes - while each PDF includes Pro Tips, Common Mistakes, and a Quick Reference section, ensuring immediate usability. All tools are tailored to ISO 19770, avoiding generic templates and delivering actionable, standards-aligned outputs. Every purchase grants Lifetime Updates. As ISO 19770 evolves, the publisher sends refreshed content and revised toolkit files, so buyers always have the most current guidance without additional cost. This guide is ideal for compliance managers, IT asset administrators, and service-delivery directors who must demonstrate audit-ready asset controls or prepare for a certification audit. It also serves IT governance officers and procurement specialists who need a disciplined approach to software entitlement management. For example, a compliance manager tasked with consolidating software licenses across multiple business units can use the assessment to benchmark current practices, prioritize remediation, and present a data-driven improvement plan to senior leadership. Similarly, an IT asset administrator preparing for an external ISO 19770 audit can leverage the toolkit to generate required documentation, conduct internal gap analysis, and track remediation progress against defined KPIs. Developed by The Art of Service, business process architects serving over 100,000 professionals across 160 countries since 2000. Every book and toolkit draws on 25 years of operational excellence research and a continuously updated knowledge base spanning hundreds of industry frameworks.