Business Science Reference Interdisciplinary Perspectives on Operations Management and Service Evaluation (Advanced in Logistics, Operations, and Management Science)

About the Author Constantin Zopounidis has been elected to the prestigious The Real Academia de Ciencias Econ??micas y Financieras (RACEF). He joins the ranks of Daniel Kahneman (Nobel Laureate), Romano Prodi, and Joseph E. Stiglitz (Nobel Laureate) who belong to this Institution. It is with pride and delight that we communicate that Professor Constantin Zopounidis, Editor-in-Chief of Operational Research and Editor of the renowned Handbook of Multicriteria Analysis, has been elected to the RACEF ÔÇô Royal Academy of Economic and Finance Sciences of Spain. The Royal Academy of Economic and Finance Sciences of Spain was officially established in Spain, in 1958, but its roots can be traced back to the 18th century when King Ferdinand VI of Spain set up the Royal Private Board of Commerce. RACEF promotes the cooperation between researchers of the most important institutions and academies around the world, and seeks to advance the scientific knowledge and the existing decision and policy making practices in the fields of economics and finance. The members of RACEF include prestigious researchers, senior policy makers, and top executives from all over the world. Among others, the Academicians of RACEF include Val?®ry Giscard d'Estaing (former President of France), Romano Prodi (former President of Italy and the European Commission), Jos?® ?üngel Gurr?¡a (Secretary General of OECD), as well as Nobel Prize laureates Robert Aumann, Daniel Kahneman, Finn Kydland, Eric Maskin, and Joseph Stiglitz. Also, Professor Zopounidis has been elected as Academician, in the Royal Academy of Doctors (Spain, June 2014). As and Academician, Constantin was elected to the Executive Committee of the International Society on Multiple Criteria Decision Making following a vote in which 677 people participated from all over the world. This Society brings together 2200 people from 100 countries. The term of office shall be for four years from 2015 to 2019. Professor C. Zopounidis was also honored by the same Society with Edgeworth - Pareto Award in 2013. Evangelos Grigoroudis is an Assistant Professor at the Department of Production Engineering and Management, Technical University of Crete, Chania, Greece. He received the diploma in production and management engineering from the Technical University of Crete, in 1991 and M.S. and Ph.D. degrees from the same University, in 1996 and 1999, respectively. His research interests are in service quality, operational research, and customer behavioral analysis. He acts as reviewer for more than 50 scientific journals and he is an Assistant Editor of Operational Research: An International Journal and International Journal of Decision Support Systems, and a member of the Editorial Board International Journal of Information and Decision Sciences, International Journal of Information Systems in the Service Sector, and International Journal of Multicriteria Decision Making.Nikolaos Matsatsinis is a Professor of Information and Intelligent Decision Support Systems at the Department of Production Engineering and Management of the Technical University of Crete, Greece. He is Chairman of the Department, Director of Decision Support Systems Lab and President of Hellenic Operational Research Society (HELORS). He also has over twenty eight years of experience in Information and Decision Systems development. He has coordinate or/and contribute on over of thirty projects. He is the author or co-author of fifteen books and over of sixty six articles in international scientific journals and books. He is member of the international advisory board of three scientific journals. His research interests fall into the areas of Decision Support Systems, Artificial Intelligent and Multi-Agent Systems, Multicriteria Decision Analysis, Group Decision Support Systems, Workflow Management Systems, e-Business, e-Marketing, Consumer Behaviour Analysis. Product Description Optimization and evaluation are essential to the operations of