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£41.99

emerald PUBLISHING Quality Management: Tools, Methods and Standards

Name: Quality Management: Tools, Methods and Standards
Brand: emerald PUBLISHING
Price: 41.99 GBP
Availability: InStock

Management Science

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Description

The current economic climate, characterized by growing international competition, is forcing companies to rethink their approach in terms of strategy, the customer and supplier relationship, processes and human resource management. In this context, 'quality management' - synonymous with efficiency, effectiveness and competitiveness, becomes essential. Quality Management: Tools, Methods and Standards fills a gap in the current literature by providing an updated overview of the discipline and its boundless fields of application from industry to public administration. Written by authors with both academic and practitioners backgrounds, the book serves as a culmination of the knowledge they have gained as managing directors and chairmen of leading companies. Starting from the history of quality, the authors provide the reader with a review of the main tools and approaches aimed at improving effectiveness and efficiency in organizations. Balanced scorecard, QFD, and FMEA are some of the solutions that are first introduced theoretically and then described in their application. International standards are also broadly discussed: ISO 9001, ISO 14001, ISO 45001, ISO 27001 and SA8000 are described in their essential features and implementation patterns. This book should be considered a must-read for students, academics, and practitioners who are interested in the theory and practice of quality management.

Product Specifications

Brand: emerald PUBLISHING
Format: paperback
ASIN: 1787698041
Category: Books > Subjects > Business, Finance & Law > Management > Management Science
Domain: Amazon UK
Release Date: 09 May 2019
Listed Since: 03 December 2018

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emerald PUBLISHING Quality Management: Tools, Methods and Standards

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