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Stylus Publishing (VA) Creating a Service Culture in Higher Education Administration

Name: Creating a Service Culture in Higher Education Administration
Brand: Stylus Publishing (VA)
Price: 129.35 GBP
Availability: InStock

Higher & Further Education

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Price distribution over 61 days • 4 price levels

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Most common price: £150 (33 days, 54.1%)

Price range: £129 - £150

Price levels: 4 different prices over 61 days

Description

Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions.Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximize the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery. Creating a Service Culture in Higher Education Administration is a complementary book to the online customer service and management training resources at softskillspros.com.

Product Specifications

Brand: Stylus Publishing (VA)
Format: hardcover
ASIN: 1620360047
Category: Books > Subjects > Education Studies & Teaching > Higher & Further Education
Domain: Amazon UK
Release Date: 18 June 2013
Listed Since: 08 March 2013

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Stylus Publishing (VA) Creating a Service Culture in Higher Education Administration

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It has never been this cheap. We have no record of a lower price.

Stylus Publishing (VA) Creating a Service Culture in Higher Education Administration

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Governing Knowledge: A Study of Continuity and Change in Higher Education - A Festschrift in Honour of Maurice Kogan: 9 (Higher Education Dynamics, 9)

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