Leading the Customer Experience: Inspirational Service Leadership - Image 1

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Routledge Leading the Customer Experience: Inspirational Service Leadership

Name: Leading the Customer Experience: Inspirational Service Leadership
Brand: Routledge
Price: 40.81 GBP
Availability: InStock

Includes 25 b&w illustrations

Public Relations

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Most common price: £40 (36 days, 62.1%)

Price range: £40 - £42

Price levels: 3 different prices over 58 days

Description

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member’s motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook’s vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service. This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic. Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.

Product Specifications

Brand: Routledge
Model: Includes 25 b&w illustrations
Format: hardcover
ASIN: 1472447697
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Public Relations
Domain: Amazon UK
Release Date: 03 September 2015
Listed Since: 11 March 2015

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About as cheap as it gets — within 5% of the all-time low it hit 3 months ago.

Routledge Leading the Customer Experience: Inspirational Service Leadership

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About as cheap as it gets — within 5% of the all-time low it hit 3 months ago.

Routledge Leading the Customer Experience: Inspirational Service Leadership

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

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Similar Products You Might Like

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