Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement - Image 1

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Rowman & Littlefield Publishers Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement

Name: Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement
Brand: Rowman & Littlefield Publishers
Price: 45.15 GBP
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Library & Information Sciences

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Description

Service design is a holistic, cocreative, and usercentered approach to understanding user behavior for creating or refining services. Use this Lita Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.

Product Specifications

Brand: Rowman & Littlefield Publishers
Format: paperback
ASIN: 1442263849
Category: Books > Subjects > Reference > Library & Information Sciences
Domain: Amazon UK
Release Date: 16 June 2016
Listed Since: 02 March 2016

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Rowman & Littlefield Publishers Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement

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