£44.57

Rowman & Littlefield Publishers Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement

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£44.57 £40.30 £41.23 £42.16 £43.10 £44.03 £44.96 23 January 2026 12 February 2026 05 March 2026 25 March 2026 15 April 2026

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Description
Service design is a holistic, cocreative, and usercentered approach to understanding user behavior for creating or refining services. Use this Lita Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.

Product Specifications
Brand
Rowman & Littlefield Publishers
Format
paperback
ASIN
1442263849
Category
Books > Subjects > Reference > Library & Information Sciences
Domain
Amazon UK
Release Date
16 June 2016
Listed Since
02 March 2016

Barcode

No barcode data available

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