£161.56

Routledge Hospitality Marketing

Name: Hospitality Marketing
Brand: Routledge
Price: 161.56 GBP
Availability: InStock

Call Centre Management

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Description

Hospitality Marketing is a no-nonsense, practical book which has been revised and adapted for a wider market, including European and international examples. It shifts the major emphasis of hospitality marketing onto building a business from the inside by word-of-mouth rather than relying mostly on the endeavours of outside promotion. Hospitality marketers are encouraged to build a customer base by constantly improving the customer's experiences at the point of sale. Hospitality Marketing aims to help you direct your decisions concerning marketing strategies towards what happens to and for the customers. Review ` ...Essential reading for practitioners in the industry who have not had the opportunity for more formal business or marketing training ... an excellent text for vocational hospitality courses (and) industry short courses ... ' Australian Journal of Hospitality Management

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 1138163538
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 31 January 2017
Listed Since: 04 January 2017

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Routledge Hospitality Marketing

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