£188.62

The Power Of Solving Customer Complaints: Transform Unhappy Customers Into Raving Fans

Management

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Description

EXCLUSIVE STRATEGIES FROM CEO WARRIOR: Service business owners are inundated with customer feedback... some of it good... some of it bad. Even when you do everything you can to keep your customers happy, sometimes there's a situation or miscommunication that is out of your control. The result? An unhappy customer! Some unhappy customers will never call you again; but others will communicate negative things about you to their friends and family; others may even level negative social reviews about you. So, what can you do about it? Many business owners don't realize what can be done to solve customer complaints. But here's the good news: with the right strategies, tools, and systems, you can turn around even the most unhappy customers and transform them into raving fans... raving fans who will hire you again and again and tell others about you! Yes, it is possible to turn around unhappy customers. This book contains the proven solution. In The Power of Solving Customer Complaints, Mike Agugliaro (co-founder of CEO Warrior) shares the insight he learned when he and his business partner turned around a struggling service business and built it into a $30+ million/year service business empire. During that time he created a simple, powerful strategy that helped him and his leadership team solve customer complaints and transform even more customers into raving fans. Today this system is used by countless service business companies around the world to help them connect with customers and deal with unhappy customers. Whether you face unhappy customers now, or if you think you might in the future, this book is an investment that will help to eliminate negative social reviews and create happy customers who refer even more customers to you.

Product Specifications

Format: paperback
ASIN: 1090626193
Category: Books > Subjects > Business, Finance & Law > Management
Domain: Amazon UK
Release Date: 19 March 2019
Listed Since: 22 March 2019

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The Power Of Solving Customer Complaints: Transform Unhappy Customers Into Raving Fans

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