Boundary Spanning Design for Better Organisation

This intriguing book explores the concept of boundary spanning design in different organisational fields, advocating for the awareness of human experience and the social aspects of design within an increasingly technology-oriented business landscape. A diverse group of designers and scholars engaged in multidisciplinary collaboration provide valuable insights into boundary spanning perspectives and practices, including facilitation, technology experimentation and reflection on their limitations. They address how to cope with the organisational and mental boundaries that can challenge collaboration, innovation and interorganisational networking. The book outlines approaches to participation in local communities, with detailed case studies such as boundary spanning mechanisms in Southern Africa, community involvement in urban policy in New York City, and experience-extending technologies in the Arctic. The book challenges the notion of siloed knowledge in organisations and encourages multidisciplinary collaboration. Students and scholars of design, information technology, UX, HCI, service design, system innovation and management will greatly benefit from this book with a human touch. It is an inspiring resource for academics who are engaged in multidisciplinary collaboration activities, as well as practitioners in organisational development and research and development (R&D).