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Price Distribution

Price distribution over 57 days • 1 price levels

Days at Price

Price Analysis

Most common price: £151 (57 days, 100.0%)

Price range: £151 - £151

Price levels: 1 different prices over 57 days

Description

Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers. The book shows why customers complain and how these complaints create huge problems for organizations, including limiting their growth, increasing unnecessary costs, contributing to customer churn, and upsetting employees. The book also calculates the enormous costs of complaints that can be saved in a Zero Complaints world. The book then goes on to describe processes and technologies that can identify and address the underlying reasons for those complaints, as well as the organizational changes required and mandated to provide continuous improvements. In addition to providing a series of how-to recommendations, the book also includes a wide range of examples from many companies and organizations around the world that have successfully embarked on the path to achieving Zero Complaints, using the Zero Defects learnings and going towards Zero Problems. This book will change management thinking.

Product Specifications

Format: hardcover
ASIN: 1032894253
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 31 January 2025
Listed Since: 22 August 2024

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Zero Complaints: The Path to Continuous Value Creation

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Zero Complaints: The Path to Continuous Value Creation

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

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