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£48.08

Scarecrow Press Customer Service in Libraries: Best Practices (Best Practices in Library Services)

Name: Customer Service in Libraries: Best Practices (Best Practices in Library Services)
Brand: Scarecrow Press
Price: 48.08 GBP
Availability: InStock

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£48 today · usual range £33–£53 · best ever £33

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Description

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

Product Specifications

Brand: Scarecrow Press
Format: paperback
ASIN: 0810887487
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 13 February 2013
Listed Since: 18 November 2012

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Scarecrow Press Customer Service in Libraries: Best Practices (Best Practices in Library Services)

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