Customer Service in Academic Libraries: Tales from the Front Line (Chandos Information Professional Series) - Image 1

£48.33

Chandos Publishing Customer Service in Academic Libraries: Tales from the Front Line (Chandos Information Professional Series)

Name: Customer Service in Academic Libraries: Tales from the Front Line (Chandos Information Professional Series)
Brand: Chandos Publishing
Price: 48.33 GBP
Availability: InStock

Words, Language & Grammar

This is the most expensive it has ever been. Walk away.

£48 today · previous high £48 · all-time low £48

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 74 days · 74 data points (no recent data)

Historical

Generating forecast…

Price Distribution

Price distribution over 74 days • 1 price levels

Days at Price

Price Analysis

Most common price: £48 (74 days, 100.0%)

Price range: £48 - £48

Price levels: 1 different prices over 74 days

Description

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated - but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library's Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom - work to 'get it right for their customers'. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things - and all bring their own examples of best practice, which it is hoped readers will find useful in their own context.

Product Specifications

Brand: Chandos Publishing
Format: paperback
ASIN: 184334758X
Category: Books > Subjects > Reference > Words, Language & Grammar
Domain: Amazon UK
Release Date: 16 October 2015
Listed Since: 18 May 2013

Barcode

No barcode data available

Chandos Publishing Customer Service in Academic Libraries: Tales from the Front Line (Chandos Information Professional Series)

This is the most expensive it has ever been. Walk away.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Academic Librarianship

Libraries, Digital Information, and COVID: Practical Applications and Approaches to Challenge and Change (Chandos Digital Information Review)

The Future Academic Librarian's Toolkit: Finding Success on the Job Hunt and in Your First Job

Sci-Tech Libraries of the Future: 87 (Routledge Library Editions: Library and Information Science)

Serving Library Users from Asia - Rowman & Littlefield Handbook

Library Programs and Services: The Fundamentals (Library and Information Science Text Series)

A Starter's Guide for Academic Library Leaders: Advice in Conversation

The Image and Role of the Librarian (Reference Librarian)

Routledge - Current Practices in Public Libraries Guide

Students Lead the Library: The Importance of Student Contributions to the Academic Library

Dynamic Research Support for Academic Libraries

The Practical Library Manager (Haworth Series in Cataloging & Classification)

Rural and Small Public Libraries: Challenges and Opportunities: 43 (Advances in Librarianship, 43)

Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement

The Complete Library Technology Planner: A Guidebook with Sample Technology Plans and RFPs on CD-ROM

Reference Services and Media

Reference Services and Media

Libraries Act on Their LibQUAL+ Findings: From Data to Action

Routledge - Twelfth Off-Campus Library Services Proceedings

Real-Life Marketing and Promotion Strategies in College Libraries: Connecting With Campus and Community

The Neal-Schuman Library Technology Companion: A Basic Guide for Library Staff

Small Libraries, Big Impact: How to Better Serve Your Community in the Digital Age

The Changing Academic Library: Operations, Culture, Environments (ACRL Publications in Librarianship)

Librarians and Instructional Designers: Collaboration and Innovation