Wiley Offshoring Opportunities: Strategies and Tactics for Global Competitiveness

Offshoring opportunities is on target for today's marketplace. "This book provides a much needed framework for offshoring that supports making sound business decisions in this area, and it can help guide the management of the resulting offshore relationship in an efficient and effective manner. John brings clarity and structure to this broad and complex subject." - Jim Maloney, Chief Security Executive, Corillian Corporation. "An extremely well written and researched book. It starts with a good background on the political and cultural implications of offshoring and proceeds to provide an invaluable guide to take the reader through the sourcing decision and how to make it." - Charly Paelinck, Vice President of Application Development, Harrah's Casino. "We evaluate many different offshoring and site selection decisions each year for our clients, and I encourage every executive faced with these quandaries to consider the strategies discussed in this book. "Offshoring Opportunities" can be used as a practical review before investing millions, and it may just help you avoid several unintended consequences." - Jay Doherty, Principal Mercer, Human Resource Consulting. From the Inside Flap Though controversial, offshoring is an economic reality in today's global business environment. Researchers estimate that 300,000 domestic jobs have been exported overseas in the past three years, and that several million will follow in the next several years. Yet, this book does not advocate business process offshoring for the sake of cutting jobs; rather, it objectively addresses the tactics and strategies involved. Rich in practical advice, Offshoring Opportunities gives managers, executives, and consultants an understanding of the breadth of complex issues that swarm around them, such as assessing the organization's suitability for offshoring, the business models available, and managing service provider relationships for value. Offshoring Opportunities provides a framework for thought and discussion--one that managers can apply to their specific pressure-packed, real-world situations. It includes: A historical backdrop to the economics that explains why business process offshoring is so prominent today Real-life case studies in many diverse industries, driven by various business needs A comprehensive examination of the factors involved in undertaking an offshoring initiative An exploration of common business drivers that spur companies to consider offshoring, including cost cutting, time-to-market, and capitalizing on capabilities not found in-house, and how these varying motivations can influence how the offshoring relationship is constructed A complete explanation of the Offshoring Value Delivery Framework, a strategic and tactical decision framework and model that guides managers through all the critical issues and decision points, from the rollout of an offshoring initiative throughout its lifecycle Faced with increasing global competition, few companies can afford to ignore the offshoring trend. This book helps executives, managers, and consultants assess offshoring options in the context of their specific operations and business goals. It's a valuable how-to guide for companies that don't know whether to start, where to start, or even where they want to end up. From the Back Cover offshoring opportunities is on target for today's marketplace "This book provides a much needed framework for offshoring that supports making sound business decisions in this area, and it can help guide the management of the resulting offshore relationship in an efficient and effective manner. John brings clarity and structure to this broad and complex subject." --Jim Maloney Chief Security Executive Corillian Corporation "An extremely well-written and researched book. Starts with a good background on the political and cultural implications of offshoring and proceeds to provide an invaluable guide to take the reader through the sou