World Scientific Publishing Company Global Sourcing of Services: Strategies, Issues and Challenges (World Scientific-Now Publishers Series in Business): 11

From KMG s vantage point as a provider of services for banking/financial and healthcare industry for over 25 years, this book is very useful for current or potential managers of global sourcing vendors. The mini-cases provide substantial practical insights to put theoretical concepts into action. Students who study this book will find it useful when they enter the real world of commerce in their first job. - Mr Subhash C Bhatia, Chief Executive Officer and Chairman of the Board, Key Management Group Inc, NY, USA Global Sourcing of Services is a clear and comprehensive introduction to global sourcing issues in the digital world of the 21st century. The wealth of empirical data and case studies will be beneficial for both researchers and students. The material is highly appropriate for a graduate level business class or an upper-level undergraduate class. - Dr Tim Jacks, Professor, Southern Illinois University, Edwardsville, USA An extraordinary book that presents really useful cases and relevant information related to the ever complex and evolving global sourcing industry. As an entrepreneur of an international service firm, I definitely recommend having it close to you as a reference book. - Mr Gustavo R Pares, Partner, NearShore Delivery Solutions, Mexico I thoroughly enjoyed reading... Global Sourcing: Strategies, Issues and Challenges. I found the book to be comprehensive and easy to understand. It will serve as a very valuable tool for current or potential managers of global sourcing in client and vendor companies alike. The practical insights into various aspects of global sourcing in the book will be of tremendous help to the readers. - Mr Suman K Taneja, President, iCore Technologies LLC, USA I found this book to be very helpful in planning my strategy to source technology services overseas. The mini-cases really brought to life the day to day challenges I would face executing this strategy. - Mr Raja Gupta, Chief Executive Officer, OB Media, LLC, Houston, Texas, USA There are three stages to outsourcing: The first occurred at the dawn of industrial era in the 19th century, where mass production for consumption by many, became the norm and simple domestic means could not meet such demands. With the cost of labor soaring in developed countries, manufacturing of products started moving to countries like China to take advantage of labor arbitrage in the 1900s. This is the second stage of outsourcing. This book addresses issues and challenges in the third stage of outsourcing whose focus is on movement of services at electronic speed, utilizing the Internet platform. The book includes short essay questions, multiple choice questions, mini-cases at the end of most chapters and glossary of terms. It can also serve as a good reference book for practitioners.