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Praeger Dollars Through the Doors: A Pre-1930 History of Bank Marketing in America: 174 (Contributions in Economics and Economic History)

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Description

By the 1930s, banks in America had transformed themselves from passive responders to aggressive seekers of business, converting toward a market orientation by developments in service philosophy, segmentation of customers, and by transformation of staff. Bankers focused on building confidence among the populace, increasing transaction speed, and increasing security of operations. They also developed special marketing mixes based on gender, age, and affinity groups. They were also aware of the need to develop a positive spirit among the bank staff to increase productivity and to create better customer relations. About the Author RICHARD N. GERMAIN is an Associate Professor of Marketing at Oklahoma State University. Dr. Germain has research and publishing interests in marketing history and physical distribution management.

Product Specifications

Brand
Praeger
Format
hardcover
Domain
Amazon UK
Release Date
23 August 1996
Listed Since
15 January 2007

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